Terms of service

Last updated: October 7, 2025

Welcome to Karma Crafts!

The terms "we," "us," and "our" refer to Karma Crafts. We operate this online shop and website, including all related content, features, tools, products, and services (together, the "Services") to provide you with a curated and mindful shopping experience.

Karma Crafts is powered by Shopify, which helps us bring these Services to you. By visiting, browsing, or purchasing from our store, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian.

You may need to provide personal information such as your email address, billing, and shipping details to place an order. You agree that this information is accurate, current, and complete. You're responsible for maintaining the confidentiality of your account details and for all activity under your account.

2. Our Products

We work closely with skilled artisans who craft unique items from natural and sustainable materials. While we do our best to present our products accurately, colors and textures may appear differently on your screen depending on your device.

We cannot guarantee that products will look exactly as they appear online, and small variations are part of their handmade nature — something we celebrate at Karma Crafts.

We reserve the right to update product descriptions, discontinue items, or limit quantities at any time without notice.

3. Orders

When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is confirmed only after your payment is processed and we send an order confirmation.

Please review your order carefully before submitting — once accepted, cancellations may not be possible.

If an order cannot be fulfilled or must be canceled, we'll notify you using the contact details you provided.

All purchases are subject to our Refund Policy.

You agree that purchases are for personal use only and not for resale.

4. Prices and Billing

All prices are listed in the currency displayed at checkout and include applicable taxes where required by law. Shipping, customs duties, and import fees (if any) are your responsibility and may vary by destination.

Prices and promotions may change without notice. If we run a promotion or sale, its own terms will apply.

You agree to provide accurate billing and payment information, and you authorize us (or Shopify's payment processor) to charge your payment method for all amounts due.

5. Shipping and Delivery

We ship worldwide from Berlin, Germany. Delivery times vary by location and are estimates only. Once we hand your order to the carrier, the risk of loss passes to you.

We are not responsible for delays caused by customs processing, courier services, or events outside our control.

6. Intellectual Property

All text, images, designs, and other content on this website are the property of Karma Crafts or our licensors. You may use our site and content only for personal, non-commercial purposes.

You may not copy, distribute, modify, or reproduce any part of our site without written permission. All rights not expressly granted are reserved.

7. Optional Tools and Integrations

We may offer access to third-party tools or integrations (for example, analytics, marketing, translation, or shipping apps). These are provided "as is" and "as available," without warranties of any kind.

Using these tools is entirely at your discretion. Please review each third-party's own terms and privacy policies before using their services.

We may add or remove integrations over time to improve your shopping experience.

8. Third-Party Links

Our site may include links to other websites. We are not responsible for their content, policies, or practices. Please review those sites' terms and privacy policies before interacting with them.

9. Relationship with Shopify

Karma Crafts is powered by Shopify, which provides the e-commerce platform we use. Your purchases and interactions are directly with Karma Crafts, not Shopify.

Shopify is not responsible for our products, services, or any disputes arising from your transactions. By using our Services, you release Shopify from any related claims or liabilities.

10. Privacy Policy

We care deeply about your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

Because our store is hosted by Shopify, they also process some data to provide and improve our Services. Please review Shopify's Privacy Policy for more details.

11. Feedback

We love hearing from our customers! By sending us reviews, ideas, or suggestions ("Feedback"), you grant us permission to use that Feedback in any way — for example, to improve our products or share testimonials — without obligation to compensate you.

You are responsible for the content you share and agree not to post anything unlawful, offensive, or misleading.

12. Errors or Inaccuracies

Occasionally, there may be typographical errors or inaccuracies in product descriptions, prices, or availability. We reserve the right to correct such errors and update information at any time, even after an order has been placed.

13. Prohibited Uses

You agree not to misuse our Services. This includes activities like fraud, sending spam, uploading malware, infringing on intellectual property, or violating laws.

We reserve the right to suspend or terminate access if these Terms are violated.

14. Termination

We may suspend or terminate your access to the Services at any time, for any reason, without prior notice. You'll still be responsible for any charges incurred before termination.

Sections that logically continue after termination (like Intellectual Property, Liability, and Governing Law) will remain in effect.

15. Disclaimer of Warranties

All products and services are provided "as is" and "as available." We make no guarantees that our site or products will be error-free, uninterrupted, or suitable for every purpose.

Because many of our goods are handcrafted, small imperfections or variations are natural and part of their unique charm.

16. Limitation of Liability

To the fullest extent permitted by law, Karma Crafts, Shopify, and their affiliates shall not be liable for any indirect, incidental, or consequential damages — including loss of profits, data, or goodwill — arising from your use of our Services or products.

If we are found liable for any reason, our total liability shall not exceed the amount you paid for the product in question.

17. Indemnification

You agree to indemnify and hold harmless Karma Crafts, Shopify, and their affiliates from any claims, damages, or losses arising from your misuse of the Services or violation of these Terms.

18. Severability

If any part of these Terms is found invalid or unenforceable, the rest will continue to apply.

19. Entire Agreement

These Terms, together with our Privacy Policy and other posted policies, represent the complete agreement between you and Karma Crafts.

20. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Any disputes will be handled in the courts of Berlin, Germany.

21. Contact Information

If you have any questions about these Terms, please contact us:

Karma Crafts
Christian Kliem
@BLO-Ateliers
Kaskelstraße 55
10317 Berlin, Germany

📧 Email: mail@karmacrafts.shop

📞 Phone: +49 30 83106109
VAT ID: DE298140508